I have a transaction from Helm Tickets

If you have an unidentified transaction on your bank statement from Helm Tickets, this article will help you find out why you've been charged.

Event organisers use Helm Tickets as a self-service platform. This means organisers use our platform to sell tickets, whether that's from their event page on helmtickets.com or by embedding the box office on their website - you might not even have noticed that the tickets came through us! 

If you can't think of any tickets you've bought recently, there are a couple of ways to find out what your transaction relates to. 

1. Check your email
When you bought your ticket you should have received an email with a copy of your tickets attached as a PDF. (Be sure to check your spam folders!) 

2. Log in to your Helm Tickets account
You may have created an account to buy tickets through our platform (although you don't have to). Your username will be your email address and if you can't log in, you can always reset your password.

If you've tried the above and are still unable to work out why you've been charged, get in touch with us through the contact form.

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