Seen HELM on your bank statement?
Have you seen HELM on a recent bank or credit card statement? If so, then you have most likely purchased a ticket to an event by one of our planners.
We know it can be scary to see an unusual transaction and we hope to help in this article.
Event planners around the world use Helm Tickets as a self-service platform to sell tickets to their event. Whether that's from their event page on helmtickets.com or by securely embedding the checkout on their website - you might not even have noticed that we powered the checkout!
If you can't think of any tickets you've bought recently, there are a couple of ways to find out what this transaction might be:
1. Check your email
When you bought your ticket, you would have received an email with a copy of your tickets attached as a PDF. (Be sure to check your junk/spam folders!). An email containing your tickets will almost always come from "firstname.lastname@example.org" and will be titled "Your order confirmation" or "Here are your tickets".
2. Log in to your Helm Tickets account
You may have created an account to buy tickets through our platform (although you don't have to). Your username will be your email address, and if you can't log in, you can always reset your password.
If you've tried the above and are still unable to work out why you've been charged, get in touch with us through the contact form.
3. Check the statement description
Whenever you buy a ticket to an event, your bank will likely display some information about the transaction, such as our name, location, or the full details we pass to them. Most often your statement will show "HELM* [event name]". If you don't see this, don't worry, as the banks don't always display the information we provide to them.
The best thing to do if none of the information we've outlined in this article is relevant is to email us on email@example.com. We'll happily look into any transaction to provide more details.
It's worth noting that if you raise a query with your bank that you don't recognise a transaction and they raise a dispute, then it can result in you still having to pay the amount for any genuine tickets you purchased. The banks manage this process through a dispute service, and it can take up to 120 days to resolve.
In any case, we always recommend you contact us first to see if we can help provide some more information.