How to verify your account


YOU'LL NEED:

If verifying as an individual or charity:

  1. Your name, D.O.B and current address
  2. A scan/clear photo of an ID document registered to you - this can be a Passport, Government-issued ID or Drivers License

If verifying as a business:

  1. Your name, D.O.B and current address
  2. Your business' name, registered address and CRN (Companies House Registration Number)
  3. A scan/clear photo of an ID document registered to you - this can be a Passport, Government-issued ID or Drivers License
  • If you are a charity, you will need to verify as an individual. Once you've verified you can then add the charities bank account details for receiving payouts.
  • If you're already registered with Helm Tickets, all you have to do is upload your identity. Helm will migrate the rest of the information over to the new system.
  • When uploading the image of your ID, please ensure it meets the requirement guidelines - JPEG or PNG format and less than 8MB in size. The image must be clear and in colour and show the entire ID, including all edges and corners, with no information being covered.

How To Verify:

  • Enter your details and business details (if registering as a business)
  • Select your ID type and upload the image
  • Press submit

Verification can take up to 72 hours to complete but is usually complete a lot sooner! As soon as you are verified, you'll be able to add your billing details to start receiving your payouts.

All new organisers will be automatically enrolled in our new payout service, which provides a more secure and flexible way for you to receive your ticket revenue. 

The process follows the same practices as financial institutions (banks or advisors) and solicitors, called Know Your Customer (KYC) or Anti-Money Laundering (AML) checks. We conduct these checks to securely verify that you are who you say you are either as an individual or business.

This ensures that we have the correct information prior to making a payout and increases security for all organisers using our system and your customers. 

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