Edit your account information

If you need to edit your account information, this article will walk you through the process. If you're a customer and you need to change the details on a ticket you've already bought, please read this article.

To update your account information, log in to Helm Tickets.

Step 1
Click your name on the left-hand sidebar and select 'My Profile' from the drop-down options.


Step 2 - Update your details
Here you can update all of your information, including:

  • Name
  • Email address
  • Postal address
  • Password

    If you have an Organiser account, you can also update your VAT number.

    Ensure you select 'Update Details', 'Update Address' or 'Update Password', depending on what you've changed.

To update your billing details, please view the 'How do I add my billing details?' helpdesk article.



If you've got any questions about updating your account information feel free to get in touch through 'Start a conversation' at the top of the page.

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