I can't log in to my account

For organisers:

If you've just signed up

  • Make sure you've verified your email address before logging in. Check your inbox for the verification email and follow the link provided
  • Your account may have been submitted for moderation. This part of the extra security measures in place to ensure Helm Tickets is as safe as possible for all users. You can read more about this in our account moderation article

If you've done the above

For attendees: 

  • Make sure you definitely created an account when you bought your tickets (you might have used our guest checkout) 
  • Make sure you're using the email address you used to buy your tickets
  • Use this link to reset your password: https://helmtickets.com/account/request-password-reset
  • If you still can't access your account or you've forgotten the email address you used, contact us using the contact button 
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us