The benefits of event cancellation protection

Through Event Protect, we give you the option to purchase event cancellation protection!

The event cancellation protection can protect you from gross ticket sales loss arising from the cancellation, disruption or rescheduling of your event resulting from circumstances outside of your control. 

This is available for an additional booking fee of just 5.5% per ticket. This fee can even be passed on to your attendees or absorbed yourself! 

What does it cover?

Some examples for cancellation include: 

  • Adverse weather conditions for indoor events 
  • Adverse weather conditions for outdoor events 
  • Cover for transport delays 
  • Any major incident deemed a health & safety risk 
  • Malicious damage, such as burglary 
  • National disasters causing a state of emergency 
  • Unknown works being carried out by builders or contractors at the venue which renders it or its facilities unusable
  • Cancellation or revocation of licence or closure of event for health & safety by local authority 
  • Cyber-attack on the venue that causes an abandonment or cancellation 

What are some real-world examples of event cancellation protection?

06.08.2016 GLASGOW, UK 

The Met Office issued a late-night weather warning that gale force winds of up to 60mph were expected in Glasgow. A festival, an open-air gig and an evening concert due to take place on the next day around the area had to subsequently be cancelled due to safety concerns despite the open-air gig and concert show being sold out. The event organisers had to reschedule the events and had to refund customers who couldn’t attend the reorganised date. 

23.01.2016 NEW YORK, USA 

After a blizzard affecting much of the USA’s east coast, the government issued a ban on travel and the suspension of some public transportation in the city. Naturally, the Broadway League had to declare all Saturday shows cancelled. 

04.07.2016 LEWES, UK 

A live music festival which was set to take place over the weekend has had to be cancelled at short notice due to flooding. The event organisers were unable to rearrange the event and decided to refund all ticket sales including booking fees. 

What types of events is it for?

All of them! Event Protect’s industry standard event cancellation programme protects all organisers from the gross ticket sales loss arising from the cancellation, disruption or rescheduling of the event resulting from circumstances outside their control.  

Event Protect has worked with A-rated insurance providers to carefully design one comprehensive package suited to cover all types of events from indoor and outdoor music, sports, mass participation, and general events. 

What happens if there is a cancellation?

In the case of an event cancellation, ticket holders will be asked to complete a simple form which allows Event Protect to refund them directly. This gives no risk or any additional cost for the event organiser! 

For more information on how to use Event Protect and what happens in the case of cancellation, please head here.

IMPORTANT: Don't start any refund process or make any statements about refunds until Event Protect and the administrators have confirmed the circumstances reported are within the guarantee terms. 

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