Why Verify Your Account?

All new organisers will be automatically enrolled in our new payout service, which provides a more secure and flexible way for you to receive your ticket revenue. The process is simple and follows the same practices as financial institutions (banks or advisors) and solicitors, called Know Your Customer (KYC) or Anti-Money Laundering (AML) checks. We conduct these checks to securely verify that you are who you say you are either as an individual or business.
When you join Helm Tickets, you’ll need to complete this verification process in order to receive a payout. This ensures that we have the correct information prior to making a payout and increases security for all organisers using our system and your customers. 
It takes just 5 minutes and after verification, you’ll be able to customise how often you get paid as well as enjoying the ability to request ad-hoc payouts at the click of a button*.
For more information on how to verify, please see this article.
Please note: If you are a charity, you will need to verify as an individual. Once you've verified you can then add the charities bank account details for receiving payouts.
If you're  already registered with Helm Tickets, all you have to do is upload your identity. Helm will migrate the rest of the information over to the new system.


1. Why do I need to verify my account?

a. If you don't verify your account, Helm Tickets won't be able to pay you your revenue. Helm requires this information to process your payouts in order with government law. By verifying, you gain access to daily, weekly and monthly payout schedules as well as being able to request a payout whenever you want! 

2. I'm already registered on Helm and I'm receiving payouts. What do I need to do?

a. If you're already registered with Helm Tickets, all you have to do is upload your identity. Helm will migrate the rest of the information over the new payout structure.

3. What do I need in order to verify?

  1. 5 Minutes of your time.
  2. Your Name, D.O.B and current address.
  3. A business name, address, and CRN (if verifying on behalf of a business).

A copy/scan of an identity document registered to you.  Accepted documents are as follows:

  • Passport 
  • Government-issued ID 
  • Driver’s License

Find out more.

4. I’m a charity. What do I do?

a. If you are a charity, you will still need to verify. Please verify as an individual. This is due to the government requiring a CRN (Companies House Registration Number) for business identity checks .

*Ad-hoc payouts, or manual payouts, are subject to a one time fee per payout. Please see the support article for further information on local costs. 

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