Why should I verify my account?

All new organisers are automatically enrolled in our payout service, which provides a secure and flexible way for you to receive your ticket revenue. The process is simple and follows the same practices as financial institutions (banks or advisors) and solicitors, called Know Your Customer (KYC) or Anti-Money Laundering (AML) checks. We conduct these checks to securely verify that you are who you say you are, either as an individual or a business and to comply with local customer due diligence rules.

When you join Helm Tickets, you’ll need to complete this verification process to receive a payout, or if you're based in the US, you'll need to verify in order to sell paid tickets. This makes sure we have the correct information before making a payout, and increases security for all organisers using our system and your customers.

It takes just 5 minutes and after verification, you’ll be able to customise how often you get paid and enjoy the ability to request on demand payouts at the click of a button*.

For more information on how to verify, please see this article.

Please note: If you're a charity, you'll need to verify as an individual. Once you've verified you can add the charity's bank account details to receive payouts.

If you're already registered with Helm Tickets, all you need to do is upload your identity documents.

FAQs:

1. Why do I need to verify my account?

a. If you don't verify your account, we won't be able to pay you your revenue. If you're based in the US, you won't be able to sell paid tickets without verifying. We need this information by law to process your payouts/tickets. By verifying, you get access to daily, weekly and monthly payout schedules and can request a payout whenever you want!

2. I'm already registered on Helm and I'm receiving payouts. What do I need to do?

a. If you're already registered with Helm Tickets, all you need to do is upload your identity documents.

3. What do I need in order to verify?

Your name, date of birth, and current address
A business name, address, and Companies House registration number/CRN (if you're verifying as a business)
A copy or scan of an identity document registered to you. Acceptable documents are:

Passport
Government-issued ID
Driving licence

The verification requirement change on a country-specific basis. Find out more.

4. I’m a charity. What do I do?

a. If you're a charity, you'll still need to verify, but you won't be able to verify as a business as the government needs a CRN for business identity checks. Please register as an individual instead.

*On demand payouts are subject to a one time fee per payout. Please see the support article for further information on local costs.

Why should I verify my account?

FAQs:

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