How do I issue a refund?

Please note: Helm operates at the direction of the event organiser. Unless we are given prior notice confirming so, Helm will not refund a customer on an organiser's behalf. Customers wishing for a refund should contact the organiser directly.


Sometimes unavoidable circumstances result in customers not being able to attend your event. Depending on your policies, there is a chance you will have to refund a ticket at some point.

Helm makes it easy to issue a refund, here's how:

Step 1:

Log into your Helm Tickets account.

Step 2:

On your dashboard, look to the sidebar on the left-hand side of your screen. Under the subheading "Events" click "View all Events" to navigate to the event page in which you want to issue a refund for.
Your event's dashboard will look like the one pictured below:

Step 3:

On the right-hand side of the page, under "Latest Orders" click "View All Orders"